Incident History

April 2025

Issues with Task Processing and Slow Homepage Loading
Our team has resolved the issue encountered earlier which caused some delays and errors in task processing, as well as slow loading times on our logged-in homepage. Thank you for your patience and understanding while our team addressed these issues!
Apr 2, 11:13 - 14:43 PDT

March 2025

Missed Email Notifications from Zapier
We would like to provide an update on the recent incident that impacted user notifications on Zapier. This incident began on Friday, March 28th and was resolved on Monday, March 31st at 17:55 UTC. The issue specifically affected some error alerts, usage notifications, and password reset emails, which were not being delivered as expected. Our team worked diligently with our email providers to rectify the sending issues. As a result, any error messages and system notifications going forward should notify you without delay. Concerning password resets, users who have reset their passwords after the fix or at any time now should face no difficulties. We acknowledge that some users may have missed important error messages and system notifications due to this incident. Our team is now working to resend these notices. We want to assure you that there was no data loss during this incident. Your Zaps continued to run and process as expected. We're now in the monitoring phase to ensure our fix is holding up and everything continues to run smoothly. Please feel free to reach out to our Support Team if you have any additional questions: https://zapier.com/app/get-help. Kindly check back this status page for further updates. Your patience and understanding during this period is highly appreciated.
Mar 31, 10:59 PDT
[Scheduled] Minor Database Version Upgrade for Audit Logs
The scheduled maintenance has been completed.
Mar 27, 16:00 - 16:30 PDT
[Scheduled] Database Security Upgrade
The scheduled maintenance has been completed.
Mar 25, 11:00 - 12:00 PDT

February 2025

Google Ads integration errors
There was an incident recently where our users experienced connection errors and error messages while using our Google Ads integrations. The errors were disrupting the successful execution of Zap Runs. We want to inform you that the issue has been resolved. With the exception of users utilizing our '(Legacy) New Lead Form' trigger, If you've been experiencing issues with your zap runs, these should now connect and function without any error. For users utilizing the '(Legacy) New Lead Form Entry' trigger, you can replay any errored Zap runs from this trigger by 1) ensuring your Google Ads connection is working, and 2) replaying errored tasks in Zap History If any user still experiences issues, we encourage them to reach out to our Support Team here: https://zapier.com/help
Feb 28, 09:10 - 14:56 PST
Email Parser and Email by Zapier are experiencing degraded performance
Issues regarding Email Parser and Email by Zapier are now resolved
Feb 27, 20:04 - Feb 28, 12:41 PST
Delayed Slack Trigger Processing
As of February 28, 03:28 UTC, Slack has resolved the issue affecting event delivery, and new events are now processing as expected. However, Slack has confirmed that missed events from the outage between February 27, 02:15 UTC and February 28, 03:28 UTC will not be replayed. This means any Zap runs triggered by Slack events during this period were lost and cannot be recovered. For more details, refer to Slack’s official status update: https://slack-status.com/2025-02/d41e4bfd1ccae26a We apologize for the disruption and appreciate your patience. If you need assistance adjusting your Zaps, please reach out to our support team. https://zapier.com/help
Feb 26, 12:06 - Feb 28, 09:18 PST