Zapier Status

Facebook Conversions error: "API calls from the server require an appsecret_proof argument" - Users unable to authenticate or reconnect

Monitoring - Thank you for your patience as we worked with our partners at Meta to resolve this app connection/authentication issue.

The Facebook Conversions app has now been updated by their development team. There is no manual action needed, and you should no longer see any authentication or connection problems due to the original error.

The Facebook Conversions (for business admins) version of the app may have some lingering errors, and we are working further with Meta on this as we speak.

We will keep you updated here as we have more on that as well.

If you do see any other issues with the app though, you can reach out to our Support team here:

https://zapier.com/app/get-help
Sep 18, 2024 - 15:56 PDT

Identified - Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error:

"API calls from the server require an appsecret_proof argument"

The issue has been identified, and we're currently working with Meta to find a solution.

We apologize for the inconvenience and thank you for your patience.

If you have any questions, you can reach out to our Support team:

https://zapier.com/app/get-help
Sep 16, 2024 - 13:49 PDT

Update - Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error:

"API calls from the server require an appsecret_proof argument"

This issue has been brought to the attention of the partner team in charge of those apps and we are awaiting further information from them on options for a fix.

We apologize for the inconvenience but thank you for your patience while those involved continued the investigation.
Sep 15, 2024 - 13:39 PDT

Investigating - Users with connections for Facebook Conversions and Facebook Conversions (for Business) have been reporting issues with the app disconnecting. Upon attempting to authenticate, they are met with the following error:

"API calls from the server require an appsecret_proof argument"

This issue has been brought to the attention of the partner team in charge of those apps and we are awaiting further information from them on options for a fix.

We apologize for the inconvenience but thank you for your patience while those involved continued the investigation.
Sep 15, 2024 - 13:38 PDT

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Polling Triggers Operational

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Past Incidents

Sep 21, 2024

No incidents reported today.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

Current and New invitees: Not showing on Members Tab

Resolved - Earlier today, we experienced a technical issue that affected the Members page on Zapier for Teams and Enterprise plans. Specifically, both new and existing invitees were not appearing on the Invitees tab as they should.

This issue has now been resolved.

If you have any questions or are still experiencing issues, please contact our Support Team at https://zapier.com/app/get-help.
Sep 19, 12:46 PDT

Investigating - We are currently experiencing a technical issue that is affecting the Members page on Zapier. Specifically, both new and existing invitees are not appearing on the invitees tab as they should. This is primarily showing when there are invitees of one or more waiting to be accepted.

There has been no data loss associated with this incident, and we are actively working on identifying and resolving the issue.

Remember, if you require immediate assistance, our Support Team is always here to help. You can reach out to them via our 'Get Help' page at https://zapier.com/app/get-help. We appreciate your understanding and patience in this matter.
Sep 19, 11:15 PDT

Sep 18, 2024

Unresolved incident: Facebook Conversions error: "API calls from the server require an appsecret_proof argument" - Users unable to authenticate or reconnect.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

Sep 15, 2024

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Issues logging into Zapier.com and 503 errors

Resolved - This incident, which previously resulted in 503 errors navigating the zapier.com website, has now been resolved.
Sep 13, 10:44 PDT

Monitoring - Our team has identified the issue and we've implemented a fix. Users should no longer be experiencing login issues and errors should no longer be present when accessing any pages within Zapier.com.

We're now monitoring this outage for any further problems.

If you have any questions or if you're still running into issues, please reach out to our Support team:

https://zapier.com/app/get-help
Sep 12, 15:08 PDT

Investigating - Our team has been made aware of an issue affecting the ability to login to Zapier.com.

Users may experience pages not loading or endlessly loading. This issue may also present itself as 503 errors when accessing the site.

We're currently investigating this issue and we'll provide an update as soon as we have one available.

If you have any questions, you can reach out to our Support team:

https://zapier.com/app/get-help
Sep 12, 14:58 PDT

Facebook Lead Ads "Error While Hydrating Data..." error

Resolved - This incident, which previously resulted in errors in Facebook Lead Ads triggers, has now been resolved.

Meta has confirmed that a fix has been released and our Engineers have started replayed the runs. Any remaining errors will be replayed and all leads should be processed successfully.

If you have any questions or need additional clarification, you can contact our Support team at https://zapier.com/help

We appreciate your patience while we worked on resolving this issue. Thank you.
Sep 13, 03:37 PDT

Update - Our engineers are working to replay any Zap steps which were impacted by this incident to ensure that your workflows are completed. We have subsequently seen a significant reduction in the prevalence of the error.

However, some attempts to collect lead information are still seeing instances of the error.
Sep 13, 01:34 PDT

Monitoring - Meta have advised us that a fix for the issue has been deployed, and we have subsequently seen a significant reduction in the prevalence of the error.

However, some attempts to collect lead information are still seeing instances of the error.

We are continuing to work with Meta and will update our status page again when the issue is completely resolved.
Sep 12, 20:39 PDT

Update - We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which is impacting your Zaps here.

The Zap runs are erroring with this message: "Error while hydrating data from Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions"

This incident is impacting all users of the Facebook Graph API, including Zapier’s. More specifically, we’re unable to retrieve lead information. We’ve identified that 30% of Zap runs can still run successfully.

Meta has posted about this problem here: https://developers.facebook.com/community/threads/539279861966705/

While the root cause of this incident is outside of our control, our Engineers are working closely with our partners to resolve this as quickly as possible, and working on how to mitigate the impacts.

We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything:

https://zapier.com/app/get-help
Sep 12, 07:54 PDT

Investigating - We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which is impacting Facebook Lead Ad Zaps.

Zap runs are erroring with this message: "Error while hydrating data from Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions"

Our team is currently investigating and we'll provide an update as soon as we can.

If you have any questions, please reach out to our support team:

https://zapier.com/app/get-help
Sep 12, 07:54 PDT

Sep 12, 2024

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.